If you choose the monthly subscription then you will get complete access to the site and all the classes that we add in the future for as long you continue your subscription.

Your trial period is for 90 days with unlimited access from and including the day you sign up for your trial.

If you do not cancel the trial within that period your first subscription payment will automatically be taken from the card you have registered with us at the end of the 90 day period without any further notice from us.

Your subscription will then continue monthly unless you decide to cancel it.

If you have chosen the 6 month payment option, then this payment will be taken from the card you have registered with us, without any further notice from us, if you have not canceled your trial within the 90 day trial period.

We obviously don't want to lose you :( but we've made it very simple to leave us if you need to.

You have to be logged in to your account to cancel your subscription

After logging in, click into your Avatar in the top right corner of the page.

Then, select Settings from the drop-down menu.

Click Billing Info in the top right corner of the page and it will take you to your payment details - you can make any changes you need to here.

To cancel a subscription choose which subscription you wish to cancel and simply click 'cancel'.

Hopefully we will see you again in the future if you have to take this step - take care, Anny x

If you cancel your subscription you will still have full access for the month you have paid for. For example, if your billing date is the 1st of each month and you canceled on the 20th, you would still have access until your next billing date on the 1st.

Change Password: Use the 'Forgot Password' button on the Vivo-Fit log-on page (the link for this is in the menu at the top right of the home page) and a link to reset your password will be sent to you by e-mail.

You may need to check your 'all mail' folder and/or your 'spam' folder if the email is not showing in your inbox.

I've forgotten my username: If you have forgotten or are unsure which email address you used to set up your account (your user name) or if you are still having problems please email me at anny@lovevivo.co.uk. This email address is operated by a person not a machine and so replies will be during normal UK office hours.

You have to be logged in to your account to change your payment details.

After logging in, click into your Avatar in the top right corner of the page.

Then, select Settings from the drop-down menu.

Click Billing Info in the top right corner of the page and it will take you to your payment details - you can make any changes you need to here.

All payment plans are subscription based - the 6 month plan gives a preferential price, however, it is still a subscription plan. Therefore, unless your subscription is cancelled or converted to a monthly plan, the amount you originally subscribed to will be debited from the card you have registered with us, 6 months on from your original payment.

Please note that if you wish to cancel or convert this plan you must give us one calendar months notice.

Please also note that if you cancel or covert this plan but wish to re-instate it at a later date, the new plan will be billed at the price which is current t the time when you make your new purchase,which may be more than your original subscription.

Sorry, you can't download the classes from the website.  The videos must be streamed from directly from the VIVO..

There are a variety of different ways you can stream your classes to your TV:

Using an  HDMI cable:

Your phone, tablet, or laptop should have an option to connect an HDMI cable - please refer to the manufacturer's instructions.

A SMART TV:

Use the web function to access VIVO directly from your TV - please refer to the manufacturer's instructions.

Apple Airplay:

You need an Apple TV and an iOS device -  compatible MacBook, iPad or iPhone

Ensure both devices are on the same Wi-Fi network. On your iOS device access the Control Center. On a MacBook, use the airplay button in the control bar. 

Select AirPlay and select the name of the device you want to stream to.

Mirroring/Screen sharing:

You will need an Amazon Firestick or Google Chromecast or your  mobile device/tablet

 Please refer to the manufacturer's instructions.

During lockdown I was running daily classes on Facebook Live - There are so many great classes it seemed a shame not to make them accessible for you - however, due to the way Facebook saves the videos, we have no control over the quality I'm afraid - there are still loads of specially recorded videos if that bothers you, but I'd recommend sticking with it if you can as there are so many fab classes. PS, some are better than others so flip around a bit - sorry again, but we decided it was better to give you all the content and let you decide rather than being to protective about it our end :)